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need IT support? Let's talk…
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For new enquiries, please call

St. George’s House
Knoll Road,
Camberley
Surrey
GU15 3SY

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Mercedes Oliveira

graphic designer

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helpdesk

Contact our friendly team for a solution to any of your technical problems.

When you’re running your own business, the last thing you want to be bogged down by is IT issues that you don’t understand. Whether you need full-time or ad-hoc support, our friendly team will always be on-hand to help.

unlimited support
With the unlimited support package, you pay a low monthly fee for all of your people and you know that we’ll work to resolve all of your queries.

We can even build in ‘unlimited onsite support’ if that’s something that you require.

is this right for me?
If you would like full peace-of-mind with a dedicated telephone and email support helpdesk for you and your team, then this option is for you.

ad-hoc support
With the ad-hoc support package there are no upfront fees, no minimum usage, and you can cancel at any time (you just stop calling us!).

If something’s broken and you need our help, then you can email or phone our helpdesk and report an error or raise a technical question.

is this right for me?
This support package is ideal if you know a little about what you’re doing, and want the peace of mind that projectfive can back you up when things get too difficult.

Richard Ayling

IT support engineer

cloud

Save money with the latest solutions delivered to you from the Cloud.

Put simply, cloud computing means that your software and/or data is stored on the internet (the cloud) and you can access it anywhere at any time, using an internet-enabled device. This is great, cost-effective solution for many businesses.

As a small organisation, it offers you a professional application without needing a server – or the costs associated with having one.

complete flexibility
One of the main advantages of cloud computing is the flexibility that it offers you. It enables remote working without a drop in productivity and is a solution that is completely scalable, growing with your business.

is it for me?
There’s no ‘one size fits all’ – it’s important to choose the right balance of cloud-based services to suit your business. We can help you with this – give our team a call!

Sharlene Paterson

Helpdesk manager

pc & mac

We can help, advise and support you with the latest installations and updates for your PC or Mac.

We can help, advise and support you with the latest installations and updates for your PC or Mac.

Whether you have a PC or a Mac, we have a 30-strong team of experts (affectionately called techies!) that can provide you with support 5 days a week from 8am – 6pm.

If you’re buying a new PC or Mac, we can transfer all your data across and get you set-up and running with no disruption.

Thinking of upgrading to Windows 10? We can make sure your PC is compatible with the upgrade and show you how to use it more effectively to get the most from your operating system.

Dan Fordham

IT support engineer

cyber security

We’ll give you peace-of-mind and help protect you from cyber threats.

Cybercrime is a very real threat, with more than 5.8 million incidents being reported in 2016. We’re all guilty of thinking, “That won’t happen to me” – but sadly, hackers, viruses and malware don’t discriminate and we are all at risk.

But fear not – the projectfive team can help protect you!  We can make sure that you properly secure your connection with a decent Firewall (or, if you choose to keep the standard Router that your ISP provided, then you can take some basic precautions).

We’ll also be able to advise you on suitable antivirus solutions, which can also be monitored and maintained on your behalf.

And – if you were to fall victim to a cyber-attack – you can be safe in the knowledge that we will get you back up and running as quickly as possible.

cybercrime awareness training course
Want to be more cybercrime aware? The why not join projectfive for a Cybercrime Awareness Training Course! It will help you and your team to recognise these threats and take practical measures towards making yourself – and your business – less vulnerable. You can download the full details here.

Amanda Smith

Accounts administrator

networks

Wireless or cable; having the right connection will allow you to get more from your technology. We can help you choose the right network then install and maintain it.

Having the right network connection will allow you to get more from your technology – which in turn, allows your business to run more efficiently.

Whether you’re working from home or a rented office, we can provide you with a wireless solution that suits your business set-up.

don’t get it? don’t worry!
You don’t need to understand what ‘Ethernet’, ‘802.11’ and ‘Converged Infrastructure’ is – that’s what we’re here for!

We can lay cabling for you, provide private, secure network access when you’re in your office and your own 4G or Hotspot access when you’re travelling. We can also arrange secure guest access to the internet for visiting customers.

you’re in safe hands
The projectfive team can provide ongoing monitoring and maintenance, to ensure everything is running smoothly and reliably in your network.

Steven Edmunds

IT support engineer

servers

You may not need a server at this stage, but as your business grows, we can talk to you about micro-servers as a stepping-stone on the journey to upscaling.

You may not be at the point where you need a server, but if you do, we can provide you with one that suits the size of your company – and your budget.

it’s all under control
By allowing projectfive to manage your server, you are free to go about your everyday work, safe in the knowledge that we are being alerted to any errors that are occurring on your server and correcting them for you.

remote server support
Remote Server Support is provided by our technical helpdesk, with escalation through our technical team to the major hardware and software vendors.

on-site server support
On-site Server Support is provided as and when necessary if a problem cannot be fixed remotely.

Suzanne Panayiodou

Marketing executive

backup

Fully automated backups to keep your data safe.

Whatever the size of your business, having confidence that your data is securely backed-up is essential.

forget about back-up
Wait, what?! We’ve all had it drummed into us that it’s important to back-up your data – and of course, it is. But in the event of an IT failure, what’s more important is the ability to RESTORE.

restore the important stuff first…
When you think about your data in terms of ‘restore’, then you can quickly prioritise what is most important.

For most, the critical IT services are Email and Telephony. Any failure there, and you need those services restored in a matter of minutes.

Once you’ve restored your email and telephone communications, then it’s on to your ‘line of business’ applications.

Think about what your business needs to function – and how quickly can you restore it.

you’re in safe hands…
Whether you’re backing up to an external hard drive, to the Cloud or to a network storage device; you’ll have the confidence that should anything go wrong, the projectfive team will work quickly to restore your data to allow you to carry on with business as usual.

Neil Smith

Team leader

connectivity

We can provide you with high-speed, reliable connections to suit your budget.

If you’re a small business, then having a reliable connection to the internet that delivers fast upload and download speeds is essential.

If you’re using (or thinking about moving across to) a cloud based service like Drop Box or Office 365, a stable internet connection can make or break your productivity.

high-speed connections for every budget
We know you don’t want to pay through the nose for your internet connection – but at the same time you need a service speed that suits your business. Don’t worry, we can help! We can offer you the best internet service for the size of your business, at a reasonable cost.

we’ve got your back
You can rely on the team at projectfive to support you – any problems and we’ll do the leg work for you.

And if you have multiple internet connected devices (phones, tablets, laptops) – then we can negotiate the best deal on your behalf.

Sarah Giles

Operations director

telephones

Voice over IP (VoIP) telephone solutions have many benefits, especially for smaller businesses.

what is VoIP?
Voice over IP (VoIP) isn’t scary – it’s just the technical term used to describe the method for modern telephone systems to send data via the internet. And it’s a great scalable solution for small businesses.

why is it good for me?
With a good VoIP solution, you don’t have to buy the ‘server’ – you can have that hosted in the Cloud and just pay per-month/per-user. This is great, because it saves you the initial expense of buying the system, and the ongoing expense of upgrading when your business grows.

make it work for you
You can also integrate your telephone system with the rest of your business – for example, you can click on a phone number in an email, and your telephone can place the call for you. Or if someone leaves you a Voicemail, you can have it delivered to your Inbox, where you can listen to it or forward it on to a member of your team to deal with.

Andrew Fletcher

Team leader

office moves

We can manage your upgrades, installations and office refurbishments.

Are you moving into your first office? We can help!

We can move your equipment to your new premises, install your cabling, set-up your PCs, phone system and printers etc and make sure everything is running just as it should – so you can get on with doing what you do best.

combine with an upgrade?
Moving office is a good opportunity to re-look at what you do with your IT.

It could be time for a system or hardware upgrade and this is a perfect time to do it.

Also, it’s a good opportunity to test your business continuity. What’s your email doing? Taking the opportunity to move your email ‘to the cloud’ will ensure that you always have access, no matter what’s happening in your old and new offices.

Laura Weir

Finance assistant

audio visual

Microphones, Plasma Screens, Mixing Desks, Projectors – for hire or for sale. We’ll help you get your message across.

No matter what size your business is, we understand the important of getting your message across.

Whether you want a screen on the wall to monitor your sales and motivate your team, or digital signage to welcome customers or showcase your business at an exhibition – the projectfive team will make sure you look professional, because we understand that first impressions count.

From microphones, plasma screens and projectors, through to speakers, laptops and Smart Boards – we can find the right device to suit your needs (and your budget), we’ll install it and make sure it’s working the way you want it to.

Simon Jenkins

IT support engineer

website

We can design a professional, bespoke website that brings you more business.

Your website is one of the most important elements of your business. Yes, it tells people about the services you provide – but it also gives people an insight into who you are as a company. And this can be just as vital in winning new business.

make your website work harder
A website is about more than just looking good – it needs to be designed to engage visitors, drive them to where you want them to go and ultimately result in increased business.

track your traffic
With tools such as Google Analytics, you can track how many visitors you have each day, how they’re finding your website, which pages are of most interest and which visits are being converted into new business.

we know what works
We’re not a web-design agency (and we would never pretend to be) – but we do know what works.

We’re here to help bring the right mix of IT, Design, Marketing and Business Process to each and every website project.

Abbie Jeffery

Client manager

what size is
your business?
what size is your business?