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need IT support? Let's talk…
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St. George’s House
Knoll Road,
Camberley
Surrey
GU15 3SY

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Mercedes Oliveira

graphic designer

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helpdesk

Contact our friendly team for a solution to any of your technical problems.

We know how frustrating it is when technology lets you down. We also know how important it is to have someone you can turn to when you need your questions answered – and with projectfive, you know that you’ll get an honest, straight-forward answer – without the jargon!

unlimited support
With the unlimited support package, you pay a low monthly fee for all of your people and you know that we’ll work to resolve all of your queries.
We can even build in ‘unlimited onsite support’ if that’s something that you require.

is this right for me?
If you would like full peace-of-mind with a dedicated telephone and email support helpdesk for you and your team, then this option is for you.

ad-hoc support
With the ad-hoc support package there are no upfront fees, no minimum usage, and you can cancel at any time (you just stop calling us!).

If something’s broken and you need our help, then you can email or phone our helpdesk and report an error or raise a technical question.

is this right for me?
This support package is ideal if you know a little about what you’re doing, and want the peace of mind that projectfive can back you up when things get too difficult.

 

Richard Ayling

IT support engineer

cloud

Save money with the latest solutions, delivered to you directly from ‘The Cloud’.

what is the cloud?
Put simply, Cloud Computing means that your software and/or data is stored on the internet (the cloud) and you can access it anywhere at any time, using an internet-enabled device. This is great, cost-effective solution for many businesses.

for smaller organisations…
It offers you a professional application without needing a server.

for larger companies…
You can enjoy the benefits of a hybrid-cloud solution, mixing cloud-based applications with on-site servers and applications.

complete flexibility
One of the main reasons people use Cloud Computing is the flexibility that it offers. It enables remote working without a drop in productivity and is a solution that is completely scalable, growing with your business.

There’s no ‘one size fits all’ – it’s important to choose the right balance of Cloud-based services to suit your business.

We can help you with this – give our team a call!

Sharlene Paterson

Helpdesk manager

pc & mac

All the latest PCs, Macs, Software, Computer Accessories and Windows 10 support.

We can help, advise and support you with the latest software, installations, accessories, device management and updates for your PC or Mac.

here for you
We have a 30-strong team of experts (affectionately called techies!) that can provide you with support 5 days a week from 8am – 6pm.

let us do the leg work
If you’re buying a new PC or Mac, we can transfer all your data across and get you set-up and running with no disruption. Not sure which one to go for? No problem! We can help you with that too, and work to get you the best price.

thinking of upgrading to Windows 10?
We can make sure your PC is compatible with the upgrade and show you how to use it more effectively to get the most from your operating system.

Dan Fordham

IT support engineer

cyber security & GDPR

We’ll protect you from cyber-security threats and ensure you are ready for GDPR.

that’ll never happen to me…
Cyber-crime is a very real threat, with more than 5.8 million incidents being reported in 2016. We’re all guilty of thinking, “That won’t happen to me” – but sadly, hackers, viruses and malware don’t discriminate and we are all at risk.

to the rescue!
But fear not – the projectfive team can help protect you!  We can make sure that you properly secure your connection with a decent Firewall (or, if you choose to keep the standard Router that your ISP provided, then you can take some basic precautions).

We’ll also be able to advise you on suitable antivirus solutions, which can also be monitored and maintained on your behalf.

And – if you were to fall victim to a cyber-attack – you can be safe in the knowledge that we will get you back up and running as quickly as possible.

cybercrime awareness training course
Want to be more cyber-crime aware? The why not join projectfive for a Cybercrime Awareness Training Course! It will help you and your team to recognise threats and take practical measures towards making yourself – and your business – less vulnerable. You can download the full details here.

make sure you’re ready for GDPR
GDPR (General Data Protection Regulation)is coming into play on 25th May 2018, and you need to be ready. We can help make sure your internal infrastructure meets the standards required, in terms of CyberSecurity, Intrusion/Breach Detection and Auditing of who is accessing Personal Data and/or Sensitive Personal Data.  And, we can put in place some systems to help you if you expect to receive Subject Access Requests (SARs) from individuals.

Amanda Smith

Accounts administrator

networks

All types of networks, installed and maintained.

making IT work for you.
Whether you’re running your business from home or you have 150+ office staff; the right network connection will allow you to get more from your technology – which in turn, allows your business to run more efficiently.

finding the right solution.
Once upon a time, the right network was simply a switch connecting all of your devices together. Nowadays, with business needs evolving, the right network may be a combination of wired switches and wireless access points, with separate sections for guest access, phone systems and storage – but don’t worry, that’s for us to make sense of!

you’re in safe hands.
The projectfive team will help you navigate through the confusing jargon of ‘Ethernet’, ‘802.11’ and ‘Converged Infrastructure’ (stay with us!) and give you what you want: a network solution that will suit your needs and grow with your business.

We can help to install new or upgrade existing networks, and provide ongoing monitoring and maintenance to ensure everything is running smoothly and reliably.

Dan Tamplin

IT support engineer

servers

Your servers, fully managed, with out-of-hours updates.

By allowing projectfive to manage your server, you are free to go about your everyday work, safe in the knowledge that we are being alerted to any errors that are occurring on your server and correcting them for you.

traffic lights
We have several plasma screens displaying the ‘traffic light’ status of all our clients’ servers.  Green Lights, and we can relax, anything Orange and we need to start investigating – and if a light goes Red, then an alarm goes off, and we’ll be on the case immediately.

you’re in safe hands
From emergency support to the day-to-day tasks (such as software and Antivirus updates, reboots and back-ups) – we can leave you with more time to work on what’s really important to your business.

remote server support
Remote Server Support is provided by our technical helpdesk, with escalation through our technical team to the major hardware and software vendors.

on-site server support
On-site Server Support is provided as and when necessary if a problem cannot be fixed remotely.

 

Suzanne Panayiodou

Marketing executive

backup

Fully-automated back-ups, to keep your data safe.

We specialise in providing online backup, data management services (including data retention policy advice), management and storage, business continuity services, emergency data recovery and forensic data recovery.

Forget about back-up
Wait, what?! We’ve all had it drummed into us that it’s important to back-up your data – and of course, it is. But in the event of an IT failure, what’s more important is the ability to restore.

Restore the important stuff first…
When you think about your data in terms of ‘restore’, then you can quickly prioritise what is most important.

For most, the critical IT services are Email and Telephony. Any failure there, and you need those services restored in a matter of minutes.

Once you’ve restored your email and telephone communications, then it’s on to your ‘line-of-business’ applications.

Think about what your business needs to function – and how quickly can you restore it.

Neil Smith

Team leader

connectivity

High-speed, reliable connections for every budget.

Almost everything we do in business today relies on a connection to the internet, particular with the increased use of Cloud-based services. So when that connection is ‘taken away’, we feel lost…not to mention stressed by the dip in productivity.

fibre broadband & cable connectivity
Superfast fibre broadband (or in tech-speak, FTTC – ‘Fibre to the Cabinet’); and, Cable Broadband have been around for some time and are available in many more places now. They can provide you with a download speed of up to 300Mbps and an upload speed of up to 30Mbps.

what does this mean for me?
If you’re a small business, these super-fast connections will revolutionise the way you work.

If you’re a medium to large business, the knock-on effect is a cost-reduction in the traditional Leased-Line connections. So, if your business is currently running a throttled-back connection on a 100 Mbps Bearer, the chances are you can upgrade to the full 100 Mbps without increasing your costs.

mobile internet
If you are to get a handle on your overall connectivity charges, then the Data Tariffs that run on your iPads, Tablets, Smartphones and even Wi-Fi will make up a large part of your costs. It’s a good idea to manage all these connections in one place to ensure that you are getting the best deals available.  We can help and negotiate on your behalf to get the best deal.

Firewalls and Perimeter security

firewalls and perimeter security
It’s imperative that you properly secure your connection to the internet with a decent Firewall, to protect yourself against cyber threats.

remote access and VPNs
Don’t forget that in order to maintain your ‘Business Continuity’ you will need some Remote Access into your network. We can help you with this!

Sarah Giles

Operations director

telephones

Full-featured VoIP telephone systems using Cisco.

what is VoIP?
VoIP stands for Voice over IP and simply describes the method for modern telephone systems to send data (by using the Internet).

what’s so good about it?
With a good VoIP solution, you can transmit multiple telephone calls across the same wire.

And, because a VoIP telephone solution is a lot more ‘IT’ than ‘old-style-telephones’, then you can integrate your telephone system with the rest of your business much easier.

You don’t have to buy the ‘server’ – you can have that hosted in the cloud, and just pay per-month/per-user – this will save you the capital expense of buying the system, and the ongoing expense of upgrading whenever your business grows.

business continuity
VoIP telephones systems are superb for business continuity. If you have to leave your office for whatever reason (fire alarm, heavy snow or loss of power), you can have your business calls routed to your mobile until you can plug into an internet connection and carry on working.

Andrew Fletcher

Team leader

office moves

We can manage your upgrades, installations and office refurbishments.

first in, last out.
With an office move, IT are one of the first people involved and the last to finish.

Computer and telephone points need to be planned around the desk. Network cabling needs to be installed under floors and in ceiling spaces, before walls are constructed.

And, after the move has taken place, it’s not completed until every member of staff can login to their PC, answer their phones, and print to the nearest printer. And, that means the IT Support staff will be the last people to leave.

Office moves can be stressful – but with the projectfive support team behind you, they don’t have to be.

projects
For most IT Departments, the challenges of managing the competing demands of Support (the break/fix work that always seems to take precedence, and can’t be predicted), Operations (the day-to-day running of the core infrastructure, which includes the backup and updates etc.) and Projects (Software Development, Hardware Deployment, Office moves etc.) can take its toll.

And, it’s usually it’s the projects that suffer!

At projectfive, we can help you to deliver some of those projects by providing the additional resource, or project-management skills needed.

 

Laura Weir

Finance assistant

audio visual

Microphones, touchscreens, projectors and video – we’ll help you get your message across.

No matter what size your business is, we understand the important of getting your message across.

seminars and conferences
When you’re putting on an event, it’s important to make sure that your company looks good. Using microphones that ‘screech’ or old laptops that freeze during your presentation doesn’t convey a great first impression.

exhibitions
If you want to demo anything on your Exhibition stand using computers, wireless, large screens or SmartBoards, then you need to be sure that everything will run effectively.

reception areas and meeting rooms
If you want a screen in your reception area that will run 24/7, schedule content and synchronise multiple displays, then you need to make sure you have a professional Digital Signage Solution.

schools
We can supply, install and support SmartBoards, iPads and other tablet-devices in the classroom, allowing you to manage the devices and control the content that the students can see.

Simon Jenkins

IT support engineer

website

Bespoke websites, designed to bring you more business.

Your website is one of the most important elements of your business. Yes, it tells people about the services you provide – but it also gives people an insight into who you are as a company. And this can be just as vital in winning new business.

make your website work harder
A website is about more than just looking good – it needs to be designed to engage visitors, drive them to where you want them to go and ultimately result in increased business.

track your traffic
With tools such as Google Analytics, you can track how many visitors you have each day, how they’re finding your website, which pages are of most interest and which visits are being converted into new business.

we know what works
We’re not a web-design agency (and we would never pretend to be) – but we do know what works.

We’re here to help bring the right mix of IT, Design, Marketing and Business Process to each and every website project.

Abbie Jeffery

Client manager

what size is
your business?
what size is your business?