Data we collect and hold:
We do not collect any personal data for the Server Monitoring service.
Data of yours that we have access to:
Our staff will have access to your data on Servers using the following methods:
This enables us to provide the services specified in our contract.
Our staff have all signed confidentiality documents and will only access the files / areas of your device that are relevant for providing support. The confidentiality of your data is also covered in more detail in the Terms & Conditions associated with the contract.
Data is not transferred except with express permission.
We use a 3rd party backup tool called Solarwinds for parts of the server monitoring service. This tool is web-based and is encrypted and protected with two-factor authentication for all logins. Any data within this tool is held within a secure datacentre managed by Rackspace Ltd. and all data remains in the UK.