Data we collect and hold:
We do not collect any personal data for the Online Backup service.

Data of yours that we have access to:
We perform an online backup of the data on your device that you specify, which may contain personal data. We don’t have access to this data directly within the online backup system. We will have access to data when we perform a restore of your data.

Data restores:
Any data that is restored is done so only at the request of an authorised individual.

Location of data held:
We use a 3rd party backup tool called Solarwinds for the Online Backup online service. This tool is web-based and is encrypted and protected with two-factor authentication for all logins. The data within this tool is held within a secure datacentre managed by Rackspace Ltd. and all data remains in the UK.

Solarwinds’ privacy policy is available to view here: https://www.solarwinds.com/legal/privacy

Rackspace Ltd’s privacy policy is available to view here: https://www.rackspace.com/en-gb/information/legal/privacycenter

Data usage:
The data held is used only for the purposes within the contract.

We do not pass any data to anyone who is not associated with the contract or service provided.

Data retention:
Data is removed from the online system immediately following removal of a device from the service, either due to a device being retired, or following the termination of the contract.