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St. George’s House
Knoll Road,
Camberley
Surrey
GU15 3SY

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Mercedes Oliveira

graphic designer

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Privacy Policy – IT Support

 

Data we collect and hold:
We hold the first name and surname and company email addresses of individuals connected with your business (your staff, and individuals nominated by you) in order for us to carry out the support contract we have with you.

We may also hold personal phone numbers and home addresses where they have been given to us to allow us to provide support at locations other than your offices.

 

Location of data held: 
The above data is held in an encrypted database stored in the EU, and may also be held in documents (both paper and digital) such as contracts, service orders, and device build sheets. These are held at our offices in Camberley, and online within our encrypted Microsoft Office 365 environment.

 

Data usage:
The data held is used only for the purposes of fulfilling our contract with your organisation – such as using this data to contact people to support them, or to provide information that we feel is important to the service. Contact may be made by phone or email.

We do not pass any data to anyone who is not associated with the contract or service provided.

 

Data retention:
Data is held on the system for a period of 6 years following the termination of the contract.

 

Data of yours that we have access to:  Our staff will have access to your data on Servers, PCs, laptops and other mobile devices using the following methods:

This enables us to provide the services specified in our contract.

Our staff have all signed confidentiality documents and will only access the files / areas of your device that are relevant for providing support. The confidentiality of your data is also covered in more detail in the Terms & Conditions associated with the contract.

Data is not transferred except with express permission.

 

*TeamViewer GmBH are a European company. Please see TeamViewer’s privacy policy here: https://www.teamviewer.com/en/privacy-policy/

 

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