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St. George’s House
Knoll Road,
Camberley
Surrey
GU15 3SY

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Mercedes Oliveira

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Corrupt Windows Update
November 12, 2015

There’s a corrupt Windows Update that is breaking people’s email. Find out what you need to do…

You all know that it’s important to keep your Microsoft Windows up to date by accepting all the Windows Updates that they push. However, sometimes Microsoft get it wrong.

That happened this week and it’s affected a lot of people’s ability to use email in their Outlook. We recommend, for now, that you turn off Windows Updates for a couple of days until Microsoft fix the corruption.

Systems that are affect are for anyone running Windows 7 or Windows 8/8.1 AND Office 2010 or Office 2013. If you’re running Windows 10 or Office 2016 (the latest versions) you’ll be fine.

And, the symptoms that you may experience are to do with Outlook and HTML-based emails (HTML-based Emails are normally ‘pretty’ in appearance – they have colours and text formatting. A Plain-Text email, like those received by Blackberry users, are fine).

For our business customers, we’ve turned off Windows Updates on all the affected PCs for a couple of days until Microsoft fix the problem. When we’re happy that it’s all working, we’ll turn on Windows Updates again.

But, for smaller customers who don’t have a Server in their office, then we don’t have the ability to connect to your PC and turn off the Updates – you’ll need to do that yourself.

If you do have any problems with your email, please get in contact with us on 01276 455455 and we’ll be able to roll-back the corrupt Windows Update for you.

Although we’re pretty sure that Microsoft will have this resolved fairly soon. When something like this happens, they are normally fairly good at sorting it out.

Check back soon, and we’ll let you know when it’s all resolved.

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