PC Support

Friendly IT Support...

We are passionate about making sure your PCs work well, and that you've got the right solutions in place to meet your business needs.

Nothing complicated - just reliable technology to support your business.

We can support your people whilst they use their computers and software – from onsite support, repair or training, through a Telephone and Email helpdesk, right up to the remote control of your computers via secure connection.  

It’s important for you to know that your people have someone they can turn to when they need answers to their questions – how much they rely on projectfive depends on each organisation and the level of technical skill they hold in-house.

When it comes to the everyday support of your laptops, desktops, printers, software and network, we offer two types of support package for you to choose from - Adhoc or Dedicated.  

The level of support that you receive will be to the same excellent standard, and the tools that we use to help you are the same – the only difference is in how you choose to pay for the service.

Adhoc Support

With the adhoc support package there are no upfront fees. 

If you need assistance, then you can email or phone our helpdesk and report an error or raise a technical question.  Questions that can be quickly and easily resolved often attract no charge – but if it takes a little while to resolve the problem, then all the time spent is charged at our standard support rates. 

This support package is ideal if you possess a level of technical knowledge in-house but require the peace of mind that projectfive can back you up when things get too difficult.

Dedicated Support

If you would like a dedicated telephone and email support helpdesk for you and your team, then this option is for you. 

You pay a fee upfront for all of your computers and you know that we’ll work to resolve all of your queries for you.  You can setup an internal extension number that will forward all calls to our helpdesk so that your team have an easy-to-remember way of getting in contact with us.

However, sometimes we will still need to visit your offices to resolve an issue – such visits would incur our standard onsite support charges.