24/7 Managed Server Support
Windows Server
By allowing projectfive to manage your server, you are free to go about your everyday work, safe in the knowledge that we are being alerted to any errors that are occurring on your server and correcting them for you.
In our offices, we have several computer screens displaying the ‘traffic light’ status of all our client’s servers. Green Lights, and we can relax, anything Orange and we need to start investigating – and if a light goes Red, then an alarm goes off, and we’ll be on the phone to you.
If there’s any problems out-of-hours, then we’ll see what we can do to resolve the problem for you, and agree a method by which to contact you - whether that’s to call your home in the middle of the night, or a phone call when you arrive in the office in the morning.
From emergency support
to the day-to-day tasks - we can leave you with
more time to work on what's really important to your business.
And, on top of the emergency cover that we’ll provide, we’ll also manage the day-to-day admin tasks on your server – such as the installation of Microsoft Updates and AntiVirus updates; the rebooting the server during the evening so as to shield you from any downtime; and to keep an eye on your server logs, disk quotas and backups.
In most organisations, the server controls all the resources on the local network and connectivity/security through to the outside world via the Internet. As such, the Managed Server Support service includes the support of all Network Connectivity – including Printer Queues, Internet Connectivity, VPN Connections, LAN connectivity, Firewall and Internet Security and Email delivery.
Additionally, we can manage and control the distribution of Windows Updates to all of your PCs through the Windows server using WSUS (Windows Update Services).
The Managed Server Support solution is made up of the following three components...
Remote Server Management is provided using a series of tools such as Microsoft Operations Manager (MOM) to ensure that the performance and availability of the server are constantly monitored and any issues are normally corrected before you are aware that a problem is pending. In addition a comprehensive daily and monthly analysis would include items such as patching, antivirus and software updates; event-log diagnosis; usage reporting, performance bottleneck identification & capacity planning; and backup integrity checks. This is all included in the low Monthly Support fee.
Remote Server Support is provided by our technical helpdesk with escalation through our technical team to the major hardware and software vendors. If for any reason we cannot access your Server remotely, then we will telephone you and ask you to carry out some very simple checks to help us understand what the problem is – often the problem will be simple to diagnose & solve so onsite support would not be required. Under normal circumstances, this is all included in the low Monthly Support fee.
On-site Server Support is provided as and when necessary if a problem cannot be fixed remotely, and is charged at our standard hourly rates, plus expenses.